a Original cataloging agency NEU GrandLibrary

a Language code of text/sound track or separate title eng

a Classification number DVD 005401

a Personal name Food and Beverage Series.

a Title Spirit of Hospitality - Featuring Delivering Quality Guest Service

h Medium DVD

a Place of publication, distribution, etc USA

c Date of publication, distribution, etc 2005

a Playing time 22 min.

a General note Service is the spirit of hospitality, and the enhanced "Spirit of Hospitality" training program from Educational Institute of the American Hotel & Lodging Association shows employees how to provide the kind of service that builds guest loyalty and increases occupancy. "Service in our industry is becoming a lost art. In too many instances, service training has been replaced with bottom-line cost cutting -- and our industry is suffering for it," said Joseph R. Kane, Jr., CHA, Wyndham Hotel Group. "The enhanced Spirit of Hospitality program offers the latest training strategies to deliver 21st century exceptional service. It will empower all employees to strive for service excellence and create memorable guest experiences." "Spirit of Hospitality" features the "Delivering Quality Guest Service" DVD (or video) and a comprehensive leader's guide that teaches all staff members how to see things from the guest's point of view, strive for service excellence, and work as a team. The program also includes quizzes to track achievement of learning objectives, and a certificate of completion for those who successfully complete the program. This unique guest service training video and companion guide teaches employees how to see things from the guest's point of view, strive for service excellence, and work as a team. Spirit of Hospitality featuring Delivering Quality Guest Service showcases: Tips for improving service quality Skills for exceeding guest expectations How to handle guest complaints effectively Five simple steps for delivering quality guest service Employee motivational techniques Testimonials from experienced industry employees and sample scenarios The program contains: Delivering Quality Guest Service video, companion guide, quizzes, and certificate of completion.

a Language note Language: English

a Language note Subtitle: "No Subtitle"

a Topical term or geographic name as entry element Education Cd

a Topical term or geographic name as entry element Tourism

a Topical term or geographic name as entry element Guest Service

a Topical term or geographic name as entry element Hospitality

a Topical term or geographic name as entry element Food and Beverage

u Cover Images http://library.neu.edu.tr/uploaded-files/coverimages/DVD 005401.jpg